FAQs

Q?

What’s the turnaround time?

A.

F5 Computers has a “1 Day Mac & PC Fix” solution for all software problems, and we stand by it. This is because of our proprietary method we use to fix computer systems. If it’s your lucky day you may get to watch us at play and have the computer returned to you the same day.

Q?

What if the problem you fixed reappears?

A.

We want to make absolutely certain you’re satisfied with the service you are given. That’s why you’ll actually receive a call from us as a follow up instead of the other way around.

An F5 Computers technician will follow up with you shortly after you receive service to make sure everything is still working fine. If there is still a problem, you are covered under our 30 day service guarantee. So if your computer isn’t working right after the fix, or if the problem comes back, as long as its within 30 days, you can bring it back in and we’ll make sure that whatever the glitch is, it gets resolved as soon as possible.

Q?

Do you charge for diagnostics / checking my computer? If so, how much?

A.

Yes, unfortunately running a diagnostics on a computer takes some time, sometimes it's quick, sometimes it's not so the case, we have to charge a fee due to the fact that it wouldn't be fair for our paying customers to sit out and wait while we check on other computers which we are not certain will even leave with us for repair and thus delaying their repairs, some customers, just want to find out what the problem is and see if they can fix it themselves as long as they get pointed in the right direction, others, want to explore and research other options, all of this is fine with us, but you have to pay a fee if you want us to give you an honest opinion / diagnostics result of what we think the problem with your computer is.

The price for diagnostics is $25.00 flat.

Q?

How much does it cost to get my computer serviced?

A.

The answer to this question is based depending on the issue of the computer.

If it's software related such as virus, spyware, malware etc running loose and wrecking havoc in your computer, the service fee is $70. 00 This includes clean up and removal of any undesired files/programs within the system, it's the same fee if we have to completely erase and format everything, meaning we return the computer back to you in a "Like-New" condition, this option is our last resort unless the computer being repaired is seriously damaged by malware or virus infections.

If it's hardware related, we have to determine what part is damaged first, the cost of the part and the labor, some people prefer to buy the parts and have us do the labor, if that's the case you can save some money that way, we don't mind, our goal is not to sell you parts, our goal is to get you up and running and leave a happy customer.

Speak with one of certified technicians and find out what your problem could be and how to fix it accordingly.

Q?

Do you offer in-shop computer repair services?

A.

Yes, we repair computers at our Kent computer repair shop and there is no appointment necessary.

Q?

Do you offer on-site computer repair services?

A.

Yes, we offer on-site home and business computer repair services to most of the Los Angeles Metropolitan Greater area.
You can call our on-site number to schedule an appointment: 323-609-3572

Q?

What are your computer repair rates?

A.

For in-shop repairs
Home PCs: $75 (for most/average repairs)
Laptops PCs: $85 (for most/average repairs)
Same day service: $100